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Buying guide

From Design
Consultation
to Delivery.

Our guide to product selection to Delivery times.

Discuss Your Project →
⚙
Estimated production per unitApprox. 30 days
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Estimated sea freight to a local port50–60 days
▱
Customs & local haulageCustomer arranges & pays

Estimated times only. Design approval, trial assembly where applicable, loading, sailing connections, customs and local transport require additional time.

01–03

Design & Confirmation

From your requirements to the approved quotation and final specification.

01

Initial Design Consultation

Discuss your model, intended use, layout and project requirements with our design team.

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02

Deposit Payment

Once the design and quotation are agreed, pay the deposit as arranged.

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03

Confirm Colours & Details

Confirm colours, finishes, options and the production specification.

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04–07

Production & Dispatch

Production to the approved specification, followed by preparation for dispatch.

04

Production BeginsEstimated

Manufacturing follows the approved design. Estimated production is approximately 30 days per unit.

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05

Production Complete

The product moves to the applicable checking and dispatch preparation stages.

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06

Trial AssemblyPanorama only

Only Panorama modular units require this stage.

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07

Loading for Dispatch

The product is carefully packaged and prepared for shipment.

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08–11

Sea Freight & Collection

Arrival at a local port, followed by customer-arranged clearance and onward transport.

08

International Sea FreightEstimated

Estimated 50–60 days from vessel departure to the destination port.

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09

Arrival & Customs ClearanceCustomer

The customer arranges customs clearance and pays the associated charges.

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10

Port CollectionCustomer

The customer arranges collection of the unit from the port.

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11

Haulage to Your SiteCustomer

The customer arranges and pays for onward haulage to the delivery address.

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Project responsibilities

Who is responsible?

Services and charges remain subject to the agreed quotation.

StageResponsibility
Design & productionWe provide design services and arrange production to the approved specification.
Customs clearanceThe customer arranges clearance and pays the relevant charges.
Port collectionThe customer arranges collection from the port.
Local haulageThe customer arranges and pays for transport from the port to the site.
Estimated times are not total delivery times. Design approval, trial assembly where applicable, loading, sailing connections, customs clearance and local transport require additional time.

A separate route for outdoor products

Buying Outdoor Kitchens & Hot Tubs

Choose your product, check the specification and site requirements, then confirm the quotation and delivery scope.

Explore Outdoor Living →
Outdoor Kitchen
Outdoor Kitchens
Hot Tub
Hot Tubs
1Choose product & size→2Check options & site→3Confirm quote & delivery scope

Outdoor product lead times, delivery and installation depend on the selected product and agreed quotation.

Before you order

Questions worth checking early.

Do all products need trial assembly?+

No. Only Panorama modular units require trial assembly.

Does the 50–60 day estimate include delivery to my site?+

No. It is the estimated sea journey from vessel departure to a destination port. Customs clearance, port collection and local haulage require additional time.

Who arranges customs clearance and local delivery?+

For capsule pod projects, the customer arranges and pays for customs clearance, port collection and onward local haulage unless the agreed quotation states otherwise.

Ready when you are

Ready to start your project?

Tell us your preferred model, intended use, site and space requirements.

Discuss Your Project →